If you do not have the supported program you can still use the key by reassigning the key. Many of the default assignments require that you have a specific program installed, or that you are using a supported e-mail program, Internet browser or media player. This can also be due to having unexpected default or re-defined program assignments for the keys. This issue occurs because the scan codes issued by the keyboard are interpreted differently by each keyboard control utility. Third-party keyboard control utilities are also provided with Acer, Gateway 2000, and Sony Multimedia computers. ![]() Hewlett-Packard Multimedia Keyboard Utility Examples of third-party keyboard control utilities are as follows: ![]() This issue can also occur if a third-party keyboard control utility is running on your computer. This issue may occur if there is a problem with the USB connection on your computer.
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